Frequently Asked Questions

Due to the handcrafted and natural nature of our physical offerings, all sales are final and returns or exchanges are not accepted.

Digital products are also final sale due to the immediate access provided after purchase. If you have questions about an offering before purchasing, please reach out. We’re always happy to help you choose what feels right for you.

Due to the digital nature of our products and the immediate access provided after purchase, all sales of digital products are final and non-refundable.

Once a digital product has been purchased and access to the downloadable file has been provided, we are unable to offer refunds, returns, exchanges, or cancellations.

Please review the product description and details carefully before completing your purchase to ensure the product is right for you.

If you experience a technical issue accessing or downloading your purchase, please contact us. We are happy to assist with delivery or file-access issues so that you can receive the product you purchased.

Unauthorized sharing, reproduction, redistribution, resale, or commercial use of purchased digital products is prohibited. Your purchase grants you a license for personal use only, unless otherwise expressly stated.

This policy does not limit any rights or remedies that cannot legally be excluded under applicable law.

By completing your purchase, you acknowledge that you are purchasing a digital product and agree to this Digital Product & Refund Policy.

Our digital offerings are thoughtfully created resources designed to support intentional living, travel, reflection, and connection.

Digital products are delivered electronically and no physical item will be shipped.

Digital products are delivered electronically and no physical item will be shipped.After completing your purchase, you’ll receive access to download your digital file. We recommend saving a copy to your device so it’s available whenever you need it.

If you experience difficulty accessing your purchase, please reach out and we’ll be happy to help.

Can I share or print my digital purchase?

Digital offerings are intended for personal use only. You’re welcome to save the file to your personal devices and print a copy for yourself.

Files may not be shared, reproduced, redistributed, resold, or used commercially without written permission.

Gaia Skin Co. ships to the following countries: Australia, Canada, Costa Rica, Germany, India, Indonesia, and United States, but is currently only shipping physical products within the United States, United Kingdom and Canada. 

Email to get in contact for custom international orders. 

Our earth-based offerings are best stored in a cool, dry place away from direct sunlight, heat, and moisture.

Because our products are made with natural ingredients, shelf life may vary. Most offerings are best enjoyed within 6–12 months, unless otherwise noted on the product or packaging.

Proper storage helps preserve the freshness, texture, and integrity of your offering for as long as possible.

Many of our offerings are gentle enough for daily use when used as directed.

Because every person’s skin is unique, we always encourage patch testing before introducing a new product to your skin, particularly if you have sensitive or reactive skin. Follow the directions provided with each individual offering and discontinue use if irritation occurs.